How do I actually get tech support?
To get support from one of our Tech Pros just purchase a one-time fix or Annual subscription. After your purchase, you can connect to a Tech Pro via phone or online chat and if needed the Tech Pro can also perform a virtual house call (?). You can also schedule a callback to have a Tech Pro fix your issue at a more convenient time.
How do virtual house calls (?) work?
Remote sessions require your permission to perform to start, you always remain in complete control of the remote connection, and you can see everything the technician does.
Why isn’t this covered by my ISP?
Your internet service provider (ISP) can typically assist you if the issue is with internet connectivity to the home. GraceWorkz does not provide internet access, but we can help support all the connected devices in your home. We can help you with device connectivity, setup, and troubleshooting, or simply learning new features and functionality. With GraceWorkz, you’ll receive premium support that allows you to sit back and watch while our experts do the work. You won’t have to spend time searching for answers online or bringing your device to a local technician.
What devices do you cover?
We cover nearly all internet-connected devices, including, but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS), Smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc.
What operating systems do you cover?
We cover the latest OS versions of Mac, Windows, Android, and iOS and older versions still supported by the manufacturer. Currently, we do not support Linux.
What types of problems do you fix?
We can diagnose and resolve almost any tech problem via remote technical support (?). Some of the types of issues we have recently solved are: connecting devices to a home network, tuning up a slow computer, removing viruses or malware, setting up a new printer or device to the internet, recovering lost or deleted files, updating or installing new OS system or software, migrating data, help with password recovery, and more.
What if my problem isn’t fixed?
It’s simple. If we don’t fix it, you don’t pay. We offer a 30-day money back guarantee. And if you have GraceWorkz GuardianPlus Device Coverage, we may replace your device for free if it can’t be fixed!
Why should I trust you?
GraceWorkz has been in the business of providing Tech Support, new Hardware and Hardware Protection plans and supplies since 2006. We work with the largest organizations in the country and support over 17,000 locations.
Are your Tech Pros really experts?
Our Tech Pros have been solving tech issues for years across all brands and devices. They go through rigorous hiring and training processes and receive robust coaching and mentoring from our senior staff and hands-on learning experiences.
Do I have to get a subscription to get tech support?
We offer a Single Use option that covers any single technical issue with your devices, and an Annual Subscription plan that provides unlimited technical support from a Tech Pro for all of your connected devices.
How many computers or devices does a plan cover?
Our Home Single Use, Annual Subscription and Business plans cover all internet-connected devices that you own at a single physical address, this includes computers and mobile phones to printers, Smart TVs, and even drones. Our Business plans can be customized for the size of your business and will offer more coverage options.
Does the subscription auto-renew?
Yes, will give more details
How do I cancel my subscription?
Yes, will give more details