Finally, a convenient, simple and fast support plan with equipment coverage, the way you want it, when you want it
- Get expert tech support by phone, screen, live chat, or set up a follow up time that fits your schedule.
- Use our KnowledgeVault where you can find solutions to tens of thousands of issues.
- Device broken? No worries, under our annual plans, we repair or replace it at no additional or hidden costs.
- For peace of mind and best value, select the business, remote office, or home GuardianPlus support package that you want.
Testimonials
Our clients say it best.
Our support and service professionals have the experience and capabilities to take care of you and your technology
- Over 20 years serving customers
- Over 5,000,000 support calls
- Over 10,000 advanced technical professionals ready to help you
- Over 34,000 certified on-site technicians across America
- Support and service in every community, city and state including AK, HI, PR and VI
If your technology travels with you, no problem! You are completely covered by GuardianPlus
Anytime
Anywhere
Any issue
Any device
General Questions
How do I actually get tech support?
To get support from one of our Tech Pros just purchase a one-time fix or Annual subscription. After your purchase, you can connect to a Tech Pro via phone or online chat and if needed the Tech Pro can also perform a virtual house call. You can also schedule a callback to have a Tech Pro fix your issue at a more convenient time.
How do virtual house calls work?
Remote sessions require your permission to access your device, you always remain in complete control of the remote connection, and you can see everything the technician does.
Why isn’t this covered by my ISP?
Your internet service provider (ISP) can typically assist you if the issue is with internet connectivity to the home. GraceWorkz does not provide internet access, but we can help support all the connected devices in your home. We can help you with device connectivity, setup, and troubleshooting, or simply learning new features and functionality. With GraceWorkz, you’ll receive premium support that allows you to sit back and watch while our experts do the work. You won’t have to spend time searching for answers online or bringing your device to a local technician.
What devices do you cover?
We cover nearly all internet-connected devices, including, but not limited to: personal computers (PCs, Macs), smartphones (Android & iOS), Smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, etc.
What operating systems do you cover?
We cover the latest OS versions of Mac, Windows, Android, and iOS and older versions still supported by the manufacturer. Currently, we do not support Linux.
What types of problems do you fix?
We can diagnose and resolve almost any tech problem via remote technical support. Some of the types of issues we have recently solved are: connecting devices to a home network, tuning up a slow computer, removing viruses or malware, setting up a new printer or device to the internet, recovering lost or deleted files, updating or installing new OS system or software, migrating data, help with password recovery, and more.
What if my problem isn’t fixed?
It’s simple. If we don’t fix it, you don’t pay. We offer a 30-day money back guarantee. And if you have GraceWorkz GuardianPlus Device Coverage, we may replace your device for free if it can’t be fixed!